Advantages and Disadvantages of Working in a Call Center

Advantages and Disadvantages of Working in a Call Center

Thinking of joining a Call Center, however, puzzled whether to make this a profession or not?. Having Experience of more than half of the decade I have concluded the Advantages and Disadvantages of  Working in a Call Center
Advantages and Disadvantages of Working in a Call Center
Advantages and Disadvantages of Working in a Call Center
Before making call center a profession you ought to be aware of the Advantages and Disadvantages of  Working in a Call Center so that later you do  not regret your decision

Since the inception of Call Center In India It has been a panacea for the youths who need to be self-independent, folks who are seeking out transient jobs and in particular for the graduates who belong to the engineering sector where the  employment rate is very low in comparison to the passed out engineers.

Read the article on "Why BPO or Call Center industry after engineering:

Without Further Ado Let’s start the subject  but Before starting the principle topic, let me give you a brief introduction to the Call Center.

Call Center is a facility that allows a customer to connect with a Call Center representative who can assist the customer with any difficulty related to a specific product. Also, Call Center allows various brands and enterprises to outsource their business through a different medium at low cost as compared to inhouse

To read more about Call Center industry and Why you should choose Call Center  as career click at the hyperlink below :

Coming back to the principle topic.

9 Advantages and Disadvantages of  Working in a Call Center

Advantages and Disadvantages of Working in a Call Center
Advantages and Disadvantages of Working in a Call Center

Advantages :

  1. Gives you Self-Independence at the age of 18, you need not be dependent on your parents for financial support.
  2. Without making an investment you can make a career in this industry, unlike other professional courses where you need to pay the fee, and after completion, of course, you lookout for a career.
  3. If you're searching out a Temporary Job for survival this industry is best for you.
  4. If you like to Work at night than International Call Centers gives you that flexibility.
  5. Call Center gives you a facility of Earning while you are learning.
  6. Having been into a Call Center industry you interact with different customers which increases your communication skills and also your abilities to handle irate and angry clients.
  7. Perks, Incentives, meals allowance, cab Allowance, Shift Allowance are some major functions why Call Center is in vogue among youths in India.
  8. Career possibilities are excessive and quick in this enterprise compared to different industries
  9. Dress Code, If you do not like formal attire , you are free to wear casual ones. This is a big plus why youths like to work in the Call Center 


  1. Most of the call centers  have a hectic and stressful environment which isn't a cup of tea for everyone.
  2. Continuously operating for night shift can lead to numerous health troubles like digestion troubles, body ache and the most commonplace is a sleep disorder
  3. Maintaining Work-Life balance with working in a call center is a crooked pudding
  4. If you have been constantly serving as an agent for five years that it is high time to rethink about your choice, because each day doing a monotonous job can be very annoying
  5. Abusive and screaming customers, dominating supervisors and buzzing surrounding can cause irritability in nature.
  6. Job stability is not there, particularly if you are in a sales system in case you are not able to achieve the assigned daily target your job is at stake than it  does not matter  how  tenure you are in the system
  7. Call Center is a thankless industry  it does not matter how long you have been associated with the organization or how good you have been performing in these days, one client's escalation can lead you to termination 
  8. Like other sectors, this industry is also not untouched by politics hence if you want to climb the ladder of success you will have to indulge in this mud, except for few organizations.
  9. You need to bid goodbye to the festival leave especially if you are working in Inbound Call Center.
After reading this article I am sure that you would be clear about your thoughts on whether to join the Call Center industry or not.
In my opinion, this profession not as bad as it is showcased. My experience says that every industry has its Pros and cons the same is with the Call Center industry and if you love to learn and explore new things than you can be easily on top in few years.


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